Privacy Policy (Datenschutzerklärung)
Last Updated: March 24, 2026
Controller:
Call the Flower
[Insert Street Address]
[Insert Postal Code], Berlin, Germany
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Represented by: [Insert Owner Name]
1. Introduction
Welcome to Call the Flower. Protecting your personal data is a top priority for us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] (the "Site") or use our cleaning services.
We comply with the German Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (GDPR).
2. Data Controller
The data controller responsible for your personal data is:
Call the Flower
[Insert Address], Berlin
Email: [Insert Email]
3. Data We Collect
We collect several types of information depending on how you interact with us:
Personal Identification Data: Name, address (in Berlin), email address, phone number, and apartment access details (e.g., door codes, special instructions) necessary to perform the cleaning service.
Booking Data: Details regarding your cleaning appointments, preferred schedule, and service history.
Payment Data: We do not store full credit card details directly on our servers. Payments are processed through [Stripe / PayPal / Bank Transfer]. We store transaction IDs and the last four digits of your payment method.
Technical Data: IP address, browser type, time zone settings, and operating system collected via cookies when you use our website.
Communication Data: Records of emails, messages, or phone calls between you and Call the Flower.
4. Legal Basis for Processing (GDPR)
We process your data under the following legal bases:
Contractual Obligation (Art. 6(1)(b) GDPR): To perform the cleaning service contract (e.g., scheduling, invoicing).
Legitimate Interests (Art. 6(1)(f) GDPR): To improve our website, prevent fraud, and manage customer service.
Consent (Art. 6(1)(a) GDPR): For marketing communications (newsletters) and non-essential cookies.
Legal Obligation (Art. 6(1)(c) GDPR): To comply with tax laws (retaining invoices for 10 years).
5. How We Use Your Data
Call the Flower uses the collected data for:
Service Delivery: Coordinating cleaning staff schedules, providing access to properties, and fulfilling specific cleaning requests.
Communication: Sending appointment reminders, invoices, and responding to inquiries.
Security: Ensuring the safety of our staff and your property (e.g., verifying identity for key handovers).
Marketing: Sending promotional offers only if you have explicitly opted in.
Website Optimization: Analyzing traffic to ensure the website functions correctly.
6. Sharing Your Data
We do not sell your data. We only share data with third parties when strictly necessary:
Cleaning Staff: Our employees and subcontractors receive your address, access instructions, and preferred service times strictly to perform the clean.
IT Service Providers: Hosting providers (e.g., [Hetzner / IONOS]) and email marketing tools that store data on our behalf (Data Processing Agreements are in place).
Legal Authorities: If required by German law or to defend against legal claims.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage your cookie preferences via our cookie banner.
Essential Cookies: Necessary for the website to function (e.g., security, form submissions).
Analytics: We use [Google Analytics / Matomo] to understand how visitors interact with our site. This data is anonymized where possible.
8. Data Security
We implement technical and organizational measures to protect your data, including:
SSL encryption (HTTPS) on our website.
Secure, encrypted storage of customer data.
Access restrictions: only authorized personnel (schedulers and cleaners) have access to client addresses.
9. Data Retention
We retain personal data only as long as necessary:
Customer Data: Retained for the duration of the active business relationship plus 10 years to comply with German tax laws (pursuant to § 147 AO).
Inquiries: Data from contact forms that do not result in a contract are deleted within 6 months.
Marketing Data: Retained until consent is withdrawn.
10. Your Rights (DSGVO)
Under the GDPR, if you are located in the EU, you have the following rights:
Right to Access: Obtain confirmation of whether we process your data and receive a copy.
Right to Rectification: Correct inaccurate data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal retention obligations (e.g., tax laws).
Right to Restrict Processing: Limit how we use your data while we verify accuracy.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests (e.g., direct marketing).
To exercise these rights, please contact us at [Insert Email]. You also have the right to lodge a complaint with the Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit) .
11. External Links
Our website may contain links to external sites (e.g., Google Maps, Instagram). We are not responsible for the privacy practices of other sites.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of significant changes via a notice on our website or by email.