Here are comprehensive Terms and Conditions (Allgemeine Geschäftsbedingungen – AGB) tailored for Call the Flower, a cleaning business based in Berlin.
Disclaimer: This template is for informational purposes only and does not constitute legal advice. In Germany, AGB must comply with §§ 305–310 BGB (German Civil Code). Please review this document with a legal professional to ensure it reflects your specific business practices and pricing structure.
Terms and Conditions
(Allgemeine Geschäftsbedingungen – AGB)
Last Updated: March 24, 2026
1. Scope of Application
These General Terms and Conditions (AGB) apply to all contracts, deliveries, and services provided by Call the Flower (hereinafter referred to as "Contractor") to its customers (hereinafter referred to as "Client") for cleaning services within Berlin, Germany. Deviating terms and conditions of the Client shall not apply unless the Contractor expressly agrees to them in writing.
2. Contract Conclusion
Offer and Acceptance: The presentation of services on the Contractor's website constitutes a non-binding invitation to the Client to submit an offer. A binding contract is concluded when:
The Client submits a booking request via the website, telephone, or email; and
The Contractor confirms the booking in writing (email) or begins performing the service.
Scope of Services: The specific scope of cleaning services (e.g., hours, rooms, special tasks) is defined in the booking confirmation. Verbal ancillary agreements are only valid if confirmed in writing by the Contractor.
3. Services and Quality Standards
Cleaning Services: The Contractor provides standard cleaning, basic cleaning, and/or commercial cleaning services as agreed. Cleaning is performed using standard cleaning agents unless the Client requests specific eco-friendly or hypoallergenic products (additional charges may apply).
Access to Premises: The Client must ensure that the cleaning staff can access the premises at the agreed time. If access is denied or keys are not provided, the Client shall be liable for full payment of the scheduled cleaning appointment.
Special Instructions: The Client must inform the Contractor in advance of any valuable items, sensitive surfaces (e.g., antique furniture, marble), or hazardous materials on the premises. The Contractor reserves the right to refuse cleaning of such items without liability.
Subcontractors: The Contractor may engage qualified subcontractors to perform the cleaning services. All subcontractors are bound by confidentiality and data protection obligations.
4. Prices and Payment
Pricing: All prices are quoted in Euro (€) and include the statutory value-added tax (VAT) applicable in Germany, unless otherwise stated.
Small Business Rule (§ 19 UStG): If the Contractor qualifies as a small business (Kleinunternehmer), no VAT is shown on invoices.
Payment Terms: Invoices are due immediately upon receipt unless otherwise agreed. Payment can be made via:
Bank transfer (SEPA)
PayPal
Cash payment (upon completion of service, with receipt provided)
Price Adjustments: For recurring cleaning contracts, the Contractor reserves the right to adjust prices after 12 months with 4 weeks' written notice, provided the adjustment is reasonable (e.g., due to increased labor or material costs).
5. Cancellation and Rescheduling
Right of Cancellation (Consumers): Consumers have a statutory right of withdrawal for distance contracts (e.g., online bookings) within 14 days without giving a reason. The cancellation period begins upon contract conclusion. To exercise this right, the Client must send a clear declaration to the Contractor.
Short-Term Cancellations: For appointments confirmed by the Contractor:
Cancellation up to 48 hours before the appointment: Free of charge.
Cancellation less than 48 hours before the appointment: 50% of the agreed cleaning fee is due.
Cancellation less than 24 hours before the appointment or failure to appear: 100% of the agreed cleaning fee is due.
Rescheduling: Rescheduling is free of charge if requested at least 48 hours in advance. Requests made later may be treated as a cancellation subject to the above fees.
Exceptional Circumstances: In cases of illness, death, or other unavoidable emergencies, the Contractor may waive cancellation fees at its discretion upon presentation of appropriate evidence.
6. Liability
General: The Contractor shall be liable for damages in accordance with statutory provisions. Liability for damages arising from injury to life, body, or health is governed by the German Product Liability Act (ProdHaftG).
Property Damage: The Contractor shall only be liable for damage to the Client's property (e.g., furniture, floors) caused intentionally or through gross negligence by the Contractor's personnel. In cases of simple negligence, liability is excluded, except in the event of breach of material contractual obligations (cardinal obligations). In such cases, liability is limited to typical, foreseeable damages.
Valuables: The Contractor assumes no liability for cash, jewelry, art objects, or other valuables. The Client is responsible for securing such items before cleaning begins. The Contractor reserves the right to refuse cleaning of rooms containing unsecured valuables.
Key Liability: The Contractor assumes liability for keys provided by the Client only in cases of gross negligence or intent. Keys must be handed over in a sealed envelope; the number of keys provided must be documented.
Reporting Obligation: The Client must report any damages immediately upon discovery, but no later than 48 hours after the cleaning service is completed. Delayed notification may result in forfeiture of claims.
7. Client Obligations
Safe Working Conditions: The Client must ensure a safe working environment, including adequate lighting, functional electricity, and access to water. If hazardous conditions exist (e.g., aggressive mold, pest infestation, unsafe structural conditions), the Contractor may terminate the contract immediately and charge for time spent.
Pets: The Client must inform the Contractor of any pets on the premises. If pets pose a safety risk to cleaning staff, the Contractor may refuse service without liability.
Parking: If on-street parking is not available or subject to fees, the Client shall arrange and bear the cost for parking for the cleaning staff.
8. Customer Data and Confidentiality
The cleaning staff are bound to maintain confidentiality regarding all personal and business matters they become aware of during the provision of services. The Contractor processes personal data in accordance with the Privacy Policy available on the website and the applicable data protection laws (GDPR, BDSG).
9. Final Provisions
Applicable Law: These Terms and Conditions and all contracts between the Contractor and the Client shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Place of Jurisdiction: If the Client is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Contractor's registered office in Berlin.
Severability Clause: If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose of the invalid provision.
Language: These Terms and Conditions are available in German and English. In the event of any discrepancies, the German version shall prevail.
Appendix: Right of Withdrawal for Consumers (Cancellation Policy)
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us:
Call the Flower
[Street Address]
[Postal Code] Berlin
Email: [Insert Email]
by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
End of the Withdrawal Policy
Notes on Completion:
SectionKey ConsiderationsCancellation FeesGerman courts generally accept cancellation fees of 50–100% for service businesses, provided the Client is informed in advance. Ensure the fee structure is prominently displayed during booking.Small Business RuleIf your revenue is below €22,000 (2024 threshold, adjusted periodically), you may qualify as a Kleinunternehmer. In that case, remove VAT references and add the small business disclaimer.LiabilityThe limitation of liability for simple negligence is standard but must be clearly stated to be enforceable.Key HandlingCleaning businesses face specific risks with keys. Documenting key handover in writing is strongly recommended.
Here are comprehensive Terms and Conditions (Allgemeine Geschäftsbedingungen – AGB) tailored for Call the Flower, a cleaning business based in Berlin.
Disclaimer: This template is for informational purposes only and does not constitute legal advice. In Germany, AGB must comply with §§ 305–310 BGB (German Civil Code). Please review this document with a legal professional to ensure it reflects your specific business practices and pricing structure.
Terms and Conditions
(Allgemeine Geschäftsbedingungen – AGB)
Last Updated: March 24, 2026
1. Scope of Application
These General Terms and Conditions (AGB) apply to all contracts, deliveries, and services provided by Call the Flower (hereinafter referred to as "Contractor") to its customers (hereinafter referred to as "Client") for cleaning services within Berlin, Germany. Deviating terms and conditions of the Client shall not apply unless the Contractor expressly agrees to them in writing.
2. Contract Conclusion
Offer and Acceptance: The presentation of services on the Contractor's website constitutes a non-binding invitation to the Client to submit an offer. A binding contract is concluded when:
The Client submits a booking request via the website, telephone, or email; and
The Contractor confirms the booking in writing (email) or begins performing the service.
Scope of Services: The specific scope of cleaning services (e.g., hours, rooms, special tasks) is defined in the booking confirmation. Verbal ancillary agreements are only valid if confirmed in writing by the Contractor.
3. Services and Quality Standards
Cleaning Services: The Contractor provides standard cleaning, basic cleaning, and/or commercial cleaning services as agreed. Cleaning is performed using standard cleaning agents unless the Client requests specific eco-friendly or hypoallergenic products (additional charges may apply).
Access to Premises: The Client must ensure that the cleaning staff can access the premises at the agreed time. If access is denied or keys are not provided, the Client shall be liable for full payment of the scheduled cleaning appointment.
Special Instructions: The Client must inform the Contractor in advance of any valuable items, sensitive surfaces (e.g., antique furniture, marble), or hazardous materials on the premises. The Contractor reserves the right to refuse cleaning of such items without liability.
Subcontractors: The Contractor may engage qualified subcontractors to perform the cleaning services. All subcontractors are bound by confidentiality and data protection obligations.
4. Prices and Payment
Pricing: All prices are quoted in Euro (€) and include the statutory value-added tax (VAT) applicable in Germany, unless otherwise stated.
Small Business Rule (§ 19 UStG): If the Contractor qualifies as a small business (Kleinunternehmer), no VAT is shown on invoices.
Payment Terms: Invoices are due immediately upon receipt unless otherwise agreed. Payment can be made via:
Bank transfer (SEPA)
PayPal
Cash payment (upon completion of service, with receipt provided)
Price Adjustments: For recurring cleaning contracts, the Contractor reserves the right to adjust prices after 12 months with 4 weeks' written notice, provided the adjustment is reasonable (e.g., due to increased labor or material costs).
5. Cancellation and Rescheduling
Right of Cancellation (Consumers): Consumers have a statutory right of withdrawal for distance contracts (e.g., online bookings) within 14 days without giving a reason. The cancellation period begins upon contract conclusion. To exercise this right, the Client must send a clear declaration to the Contractor.
Short-Term Cancellations: For appointments confirmed by the Contractor:
Cancellation up to 48 hours before the appointment: Free of charge.
Cancellation less than 48 hours before the appointment: 50% of the agreed cleaning fee is due.
Cancellation less than 24 hours before the appointment or failure to appear: 100% of the agreed cleaning fee is due.
Rescheduling: Rescheduling is free of charge if requested at least 48 hours in advance. Requests made later may be treated as a cancellation subject to the above fees.
Exceptional Circumstances: In cases of illness, death, or other unavoidable emergencies, the Contractor may waive cancellation fees at its discretion upon presentation of appropriate evidence.
6. Liability
General: The Contractor shall be liable for damages in accordance with statutory provisions. Liability for damages arising from injury to life, body, or health is governed by the German Product Liability Act (ProdHaftG).
Property Damage: The Contractor shall only be liable for damage to the Client's property (e.g., furniture, floors) caused intentionally or through gross negligence by the Contractor's personnel. In cases of simple negligence, liability is excluded, except in the event of breach of material contractual obligations (cardinal obligations). In such cases, liability is limited to typical, foreseeable damages.
Valuables: The Contractor assumes no liability for cash, jewelry, art objects, or other valuables. The Client is responsible for securing such items before cleaning begins. The Contractor reserves the right to refuse cleaning of rooms containing unsecured valuables.
Key Liability: The Contractor assumes liability for keys provided by the Client only in cases of gross negligence or intent. Keys must be handed over in a sealed envelope; the number of keys provided must be documented.
Reporting Obligation: The Client must report any damages immediately upon discovery, but no later than 48 hours after the cleaning service is completed. Delayed notification may result in forfeiture of claims.
7. Client Obligations
Safe Working Conditions: The Client must ensure a safe working environment, including adequate lighting, functional electricity, and access to water. If hazardous conditions exist (e.g., aggressive mold, pest infestation, unsafe structural conditions), the Contractor may terminate the contract immediately and charge for time spent.
Pets: The Client must inform the Contractor of any pets on the premises. If pets pose a safety risk to cleaning staff, the Contractor may refuse service without liability.
Parking: If on-street parking is not available or subject to fees, the Client shall arrange and bear the cost for parking for the cleaning staff.
8. Customer Data and Confidentiality
The cleaning staff are bound to maintain confidentiality regarding all personal and business matters they become aware of during the provision of services. The Contractor processes personal data in accordance with the Privacy Policy available on the website and the applicable data protection laws (GDPR, BDSG).
9. Final Provisions
Applicable Law: These Terms and Conditions and all contracts between the Contractor and the Client shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Place of Jurisdiction: If the Client is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Contractor's registered office in Berlin.
Severability Clause: If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose of the invalid provision.
Language: These Terms and Conditions are available in German and English. In the event of any discrepancies, the German version shall prevail.
Appendix: Right of Withdrawal for Consumers (Cancellation Policy)
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us:
Call the Flower
[Street Address]
[Postal Code] Berlin
Email: [Insert Email]
by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
End of the Withdrawal Policy
Notes on Completion:
SectionKey ConsiderationsCancellation FeesGerman courts generally accept cancellation fees of 50–100% for service businesses, provided the Client is informed in advance. Ensure the fee structure is prominently displayed during booking.Small Business RuleIf your revenue is below €22,000 (2024 threshold, adjusted periodically), you may qualify as a Kleinunternehmer. In that case, remove VAT references and add the small business disclaimer.LiabilityThe limitation of liability for simple negligence is standard but must be clearly stated to be enforceable.Key HandlingCleaning businesses face specific risks with keys. Documenting key handover in writing is strongly recommended.